Ann Augustin7 hours ago2 min Angry Parent Complaining About Premature Baby’s CareManage angry parents by acknowledging concerns, apologizing, and ensuring immediate care for premature babies to prevent infection risks.
Ann AugustinSep 62 minMedical Errors: A Guide to Compassionate Disclosure and Conflict ResolutionLearn how to disclose medical errors, manage patient anger, and maintain trust with effective communication and empathy in high-pressure.