Ann AugustinSep 62 minMedical Errors: A Guide to Compassionate Disclosure and Conflict ResolutionLearn how to disclose medical errors, manage patient anger, and maintain trust with effective communication and empathy in high-pressure.
Ann AugustinJun 282 minSummary of Feedback for Scenario: Angry Patient ConsultationRecognize and address angry patient concerns, gather detailed info on infection, validate emotions, explain, apologize, offer PALS.